INDIA EXAMINATIONS: CBSE PORTAL : “CBSE Class-12 Exam 2020 : Question Paper (Introduction To Hospitality Management)” plus 5 more

Wednesday, September 2, 2020

CBSE PORTAL : “CBSE Class-12 Exam 2020 : Question Paper (Introduction To Hospitality Management)” plus 5 more

CBSE Class-12 Exam 2020 : Question Paper (Introduction To Hospitality Management)
CBSE Class-10 Exam 2020 : Question Paper (Marketing and Sales)
(Download) CBSE Class-10 Sample Paper And Marking Scheme 2019-20 : Mathematics Standard
(Download) CBSE Class-10 Sample Paper And Marking Scheme 2019-20 : (Mathematics-Basic)
(Download) CBSE Class-12 Sample Paper 2019-20 : Advanced Front Office Operations
(Download) CBSE Class-12 Sample Paper 2019-20 : Front Office Operations

CBSE Class-12 Exam 2020 : Question Paper (Introduction To Hospitality Management)

Posted: 02 Sep 2020 05:58 AM PDT

CBSE Class-12 Exam 2020 : Question Paper (Introduction To Hospitality Management)

Subject :-Introduction To Hospitality Management
Class : XII
Year : 2020

SECTION A

Answer any ten questions from twelve questions of 1 mark each. 1x10=10

1. In Sparta city _________ goddess was considered a ‘protector of strangers’. 1
(A) Athena
(B) Hera
(C) Demeter
(D) Venus

2. Hospitality sector in India stands rooted in the Hindu philosophy of _________. 1
(A) Vasudhaiva Kutumbakam
(B) Atithi Devo Bhavah
(C) Swagatam Te
(D) Sarvé Bhavantu Sukhinah

3. The rates printed in the tariff cards are known as _________. 1
(A) Discount Rates
(B) Fixed Rates
(C) Rack Rates
(D) Variable Rates

4. A room having two single beds separated from each other is known as _________. 1
(A) Double Room
(B) Double-Double Room
(C) Single Room
(D) Twin Room

5. Online distribution channels are gaining popularity because of _________. 1
(A) Availability of internet
(B) High usage of smartphones
(C) Presence of online travel agents
(D) All of the above

6. _________ is an aggregator website for hotels. 1
(A) Trivago
(B) Amazon
(C) Flipkart
(D) Oyo

7. _________ is a minor revenue producing department. 1
(A) Laundry
(B) Rooms Division
(C) HR Department
(D) Food & Beverage Division

8. _________ provides communication services to the guests. 1
(A) Coffee Shop
(B) Souvenir Shop
(C) Business Centre
(D) Housekeeping

9. _________ key is also known as Grand Master Key. 1
(A) Master
(B) Emergency
(C) Guest
(D) Electronic

10. In a hotel, Occupied and Vacant are the terms used to indicate _________. 1
(A) Room Key Status
(B) Room Clean Status
(C) Room Electricity Status
(D) Room Status Information

11. For which category of fire is water never used as an extinguisher ? 1
(A) Class A Fire
(B) Class B Fire
(C) Class C Fire
(D) Class E Fire

12. _________ extinguisher type of fire extinguisher should be kept away from freezing. 1
(A) Soda-Acid Fire
(B) Water
(C) Sand
(D) Blanket

Very Short Answer Questions (2 Marks each)

Answer any five questions from seven questions. 2x5=10

13. Define hotel. 2

14. What is concierge ? 2

15. What is ‘Ananda in the Himalayas’ ? 2

16. What is consortium ? 2

17. Explain the need of Voucher Rack. 2

18. What should one strictly avoid while handling phone calls of guests ? 2

19. Enlist any two safety problems that guests can face in the hotel. 2

Short Answer Questions (3 Marks each)

Answer any five questions from seven questions. 3x5=15

20. Highlight the benefits of homestays. 3
21. Explain the importance of HR department in a hotel. 3
22. Write the full form of HRACC. What are its functions ? 3
23. How have the technological advances changed the hotel distribution channels ? 3
24. Explain the duties of a Front Office Cashier. 3
25. What is paging ? 3
26. What are the telephone etiquettes in answering the phone call of a guest ? 3

SECTION B

Long Essay Type Questions (5 Marks each)

Answer any five questions from seven questions. 5x5=25

27. Explain the basic forms of communication. 5
28. Enlist the environment-friendly practices adopted by hotels. 5
29. Describe why organisational structure is important in hotels. 5
30. Classify and explain the hotels on the basis of location. 5
31. Explain the Guest cycle. 5
32. Explain the grooming standards of the Front Office Staff. 5
33. What precautions and measures should be taken in case of a bomb threat ? 5

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CBSE Board Class-XII

CBSE Board Papers

सीबीएसई बोर्ड कक्षा-12

CBSE Class-10 Exam 2020 : Question Paper (Marketing and Sales)

Posted: 02 Sep 2020 05:44 AM PDT

CBSE Class-10 Exam 2020 : Question Paper (Marketing and Sales)

Subject : Marketing and Sales
Time allowed : 3 hours
Maximum Marks : 80

SECTION A

(Employability Skills)

Answer any 4 questions out of the given 6 questions of 1 mark each. 14=4

1. Which of the following key combination is used to open a document ? 1
(A) Ctrl + V
(B) Ctrl + M
(C) Ctrl + S
(D) Ctrl + O

2. __________ includes both, living things as well as non-living things. 1
(A) Environment
(B) Lithosphere
(C) Hydrosphere
(D) Biosphere

3. The school of Hindu philosophy that reduces stress and includes a series of postures and breathing exercises is : 1
(A) Yoga
(B) Physical exercise
(C) Meditation
(D) Taking nature walks

4. Which of the following is not a quality of a confident person ? 1
(A) Patience
(B) Commitment
(C) Uncompassionate
(D) Passionate

5. __________ is the process of creating a non-fiction text about current or recent news, items of general interest or specific topics. 1
(A) Speech
(B) Article writing
(C) Paragraph writing
(D) None of the above

6. Which of the following is a stress causing agent ? 1
(A) Mental illness
(B) Disintegration
(C) Happiness
(D) Personality

Answer any 3 questions out of the given 5 questions of 2 marks each. 2x3=6

7. Describe any four jobs that you can get with an entrepreneurship degree. 2

8. How can a file or folder be deleted ? 2

9. How can the ability to work independently be enhanced ? 2

10. When is an economy called a green economy ? 2

11. Enlist the TCS of Communication checklist. 2

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CBSE Board Class-X

CBSE Board Papers

सीबीएसई बोर्ड कक्षा-10

(Download) CBSE Class-10 Sample Paper And Marking Scheme 2019-20 : Mathematics Standard

Posted: 02 Sep 2020 12:33 AM PDT

(Download) CBSE Class-10 Sample Paper And Marking Scheme 2019-20 : Mathematics Standard

Sample Question paper
Mathematics Standard-(041)
Class-X (2019-20)

Time allowed: 3 hours
Maximum Marks: 80

SECTION A

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CBSE (Class XII) Previous Year Papers Printed Books

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CBSE Board Class-X

सीबीएसई बोर्ड कक्षा-10

Sample Paper

Maths

Class-10

(Download) CBSE Class-10 Sample Paper And Marking Scheme 2019-20 : (Mathematics-Basic)

Posted: 02 Sep 2020 12:31 AM PDT

(Download) CBSE Class-10 Sample Paper And Marking Scheme 2019-20 :

(Mathematics-Basic)

Sample Question Paper 2019-20
Mathematics-Basic-(241)
Class-X

TIME: 3 Hrs
M.M.: 80

General Instructions:

(a) All questions are compulsory
(b) The question paper consists of 40 questions divided into four sections A, B, C & D.
(c) Section A comprises of 20 questions of 1 mark each. Section B comprises of 6
questions of 2 marks each. Section C comprises of 8 questions of 3 marks each.
Section D comprises 6 questions of 4 marks each.
(d) There is no overall choice. However internal choices have been provided in two questions of 1 mark each, two questions of 2 marks each, three questions of 3 marks each and three questions of 4 marks each. You have to attempt only one of the alternatives in all such questions. (e) Use of calculators is not permitted.

SECTION – A

Q 1- 10 are multiple choice questions. Select the most appropriate answer from the given options.
1. HCF of 168 and 126 is
(a) 21
(b) 42
(c) 14
(d) 18

2. Empirical relationship between the three measures of central tendency is
(a) 2 Mean = 3 Median – Mode Median – Mean
(b) 2 Mode = 3
(c) Mode = 2 Mean – 3 Median Mode + Mean
(d) 3 Median = 2

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CBSE (Class X) Previous Year Papers Printed Books

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CBSE Board Class-X

सीबीएसई बोर्ड कक्षा-10

Sample Paper

Maths

Class-10

(Download) CBSE Class-12 Sample Paper 2019-20 : Advanced Front Office Operations

Posted: 02 Sep 2020 12:29 AM PDT

(Download) CBSE Class-12 Sample Paper 2019-20 : Advanced Front Office Operations

Class: XII
Advanced Front Office Operations-(754)
Sample Question Paper 2019-20

SECTION –A

Answer any 10 questions out of the given 12 questions:
1. What is Guest Folio?
2. What do you understand by the term “Bag pull”?
3. What is a Travellers Cheque?
4. What is a City ledger used for?
5. What is a skipper’s account?
6. What is Visitors’ tabular ledger?
7. Name any two property management system software used in hotels.
8. How is occupancy percentage calculated?
9. Who is Night auditor?
10. What is European plan?
11. What do you understand by Walk-in guest?
12. What do you mean by Overstay?

Very Short Questions: (2 marks each).
Answer any 5 questions out of the given 7 questions:
13. What are the advantages of cash settlement of guest bill?
14. List the common problems faced by front office staff during group checkout.
15. What is a balance sheet
16. Write the purpose of guest accounting.
17. Enlist any two advantages and two drawbacks of visitors’ tabular ledger.
18. Name any four reports generated by cashier.
19. What is high balance guest report?

Short Questions: (3 marks each).
Answer any 5 questions out of the given 7 questions:
20. Cashier has an important role in a hotel. Support this statement with the help of any six of his responsibilities.
21. List any six tools used by front office cashier
22. Draw the format of a guest history? Discuss its importance?
23. What is late checkout? List the problems faced by hotels due to late checkout.
24. Briefly explain the role of Property management system in reservation module?
25. Write any three advantages and three drawbacks of PMS?
26. How is corporate billing done in hotels?

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 5 questions out of the given 7 questions:
27. What is express checkout? Write the procedure followed in express checkout with its advantages.
28. Discuss Visitors Paid out Voucher? Draw the format of VPO?
29. Explain the following?
(a) Allowance /Discount voucher
(b) Commission voucher
30. Draw the format of guest weekly bill and explain its uses?
31. Describe any five commonly used reports in front office?
32. Discuss the main duties and responsibilities of night auditor?
33. Elaborate the process involved in night auditing?

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CBSE (Class XII) Previous Year Papers Printed Books

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CBSE Board Class-XII

सीबीएसई बोर्ड कक्षा-12

Sample Paper

(Download) CBSE Class-12 Sample Paper 2019-20 : Front Office Operations

Posted: 02 Sep 2020 12:28 AM PDT

(Download) CBSE Class-12 Sample Paper 2019-20 : Front Office Operations

Class: XII
Front Office Operations-(753)
Sample Question Paper 2019-20

SECTION –A

Answer any 10 questions out of the given 12 questions:
1. What do you understand by the term FIT?
2. What is C form used for?
3. Write the full form of PMS?
4. Write any two information provided by expected arrival list.
5. What are the other names of Bell boy?
6. Who is responsible to conduct briefing for bell desk staff?
7. How many copies are there in a message slip?
8. What is PBX?
9. Which register is used by telephone operator for conveying information from one shift to another shift?
10. Where is Concierge desk located in a hotel?
11. What is a cabana?
12. What do you understand by Rack rate?

Very Short Questions: (2 marks each).
Answer any 5 questions out of the given 7 questions:
13. List any four activities done at the departure stage.
14. What is the purpose of sending departure notification slip?
15. Write the primary duties of reception staff.
16. Write any two advantages and two disadvantages of using a hard bound register?.
17. Write a short note on electronic key card locks.
18. Enlist any four desirable qualities of a concierge.
19. Briefly explain the term “No Show”.

Short Questions: (3 marks each).
Answer any 5 questions out of the given 7 questions:
20. Write the information which is written in a guest registration card?
21. Draw the flow chart of check –in procedure in fully automated system?
22. Explain the Scanty baggage procedure?
23. What is Guest Paging? Explain the procedure followed in this method?
24. Draw a neat format of key control sheet?
25. Write about the role played by Concierge in a hotel?
26. Mr. Robin has left his overcoat and sunglass in Room No.206 of Breeze hotel on 10th July 2018. Prepare a left luggage tag on the basis of the above information.

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 5 questions out of the given 7 questions:
27. Explain the post registration process after a guest has checked-in into his room?
28. Draw the format of GRC? Why it is used in front office? Write its advantages and drawbacks?
29. Write any ten important functions of a bell desk in a hotel?
30. Explain different types of guest complaints in hotel?
31. Elaborate any five guidelines for managing guest complaints?
32. Discuss any five important skills required by a telephone operator in a hotel?
33. Write any ten rules of telephone etiquette?